If they are broken, they will not hold the cover down firmly enough and the print head will not make contact with your labels. If, after attempting to print again, you are still experiencing this issue, check that the cover latches are intact. We do NOT advise allowing the top cover to free fall from an open position to the closed position.įirst, ensure the cover is correctly closed by firmly pressing down on BOTH the left and right side of the top cover at the same time. These can break if the printer is mistreated. The most common cause for this issue is that the cover has not been pressed down firmly enough or that the cover latches have broken. Label GuidesīACK TO TOP The label feeds correctly but the image/print fades from left to right or right to left The images below show cover latches that are in tact. If they are broken, they will not hold the lid down firmly enough and the print head will not make contact with your labels. There should be minimal side-to-side movement but no drag.įinally, ensure the cover latches are intact. When checking that your labels are seated correctly, ensure your labels are under the label guides and that the guides are snug against the label liner (the backing) but not clamping it. Next check that your labels are seated correctly and that they are facing UP. If you are left with a black line, you have Direct Thermal labels. You can test the type of label you have by placing the label on a table (label side up) and running your fingernail or the back of a pen firmly and quickly over the label. If you are using Thermal Transfer labels, you will NEED a transfer ribbon.If you are using Direct Thermal labels, you do NOT need a thermal transfer ribbon.Be sure you are using the correct labels to for your print mode: The black mark MUST pass over the sensor.īACK TO TOP The label feeds correctly but there is no image/text when I print my label If your labels have black marks on the liner that indicates where labels end, the sensor should be shifted to the side that the black mark is on. This can slide from side to side and, if you are using labels with gaps between them, should be positioned in the centre of the label. The gap sensor may be in the incorrect position – the gap sensor is found in the label shoot near the label guides.If your labels have black marks, your label/page setup should be set to ‘LABEL WITH MARKS’ and the printer setup sending mode should be set to ‘AUTOMATIC’ or ‘REFLECTIVE’. If your labels have a plain backing and there are gaps between the labels, your label/page setup should be set to ‘LABEL WITH GAPS’ and the printer setup SENSING MODE should be set to ‘AUTOMATIC’ or ‘TRANSMISSIVE’. An incorrect gap sensing mode has been selected – the label sensing mode tells the printer what to look for when calibrating labels and determines where the label ends.Below are steps on how to select the print mode in the GoLABEL software. If the printer is set to Thermal Transfer but you are printing using Direct Thermal (and therefore not using a transfer ribbon), you may get a Media Error because the printer does not detect a transfer ribbon. The default, out of the box, setting is Thermal Transfer. An incorrect print mode has been selected – you should tell the printer if you are using Thermal Transfer or Direct Thermal printing.On release of the ‘FEED’ button, your printer will run a calibration and print diagnostic page. Hold the feed button until you hear a BEEP (approximately 5 seconds). GoDEX printers without the ‘C’ button – switch your printer OFF, press and hold the ‘FEED’ button and at the same time switch your printer ON.RT200 and RT700 series printers – short press the ‘C’ button on the rear of the printer.Your printer may not be calibrated for your label – if you have changed labels, you may need to recalibrate your printer.Be sure to check the labels are not peeling from the backing and that the labels and transfer ribbon are not crumpled. Before proceeding, ensure your printer has not run out of labels and, if you are using the Thermal Transfer print mode, you have sufficient transfer ribbon. The following solutions should correct about 95% of Media Errors. The printer encounters a ‘Media Error’ when printing If you need assistance beyond the below, please reach out using our Contact Us page. My printer is not feeding labels or it is feeding inconsistently when I print.The label feeds but there are streaks or lines in the print/image.The label feeds but the whole image/print is faded.The label feeds correctly but the image/print fades from left to right or right to left.The label feeds correctly but there is no image/text when I print my label.The printer encounters a ‘Media Error’ when printing.GoDEX Label Printer Troubleshooting Guide
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